FAQs
Ok, I love this idea, but how does all this work?
Pick out ALL your fav rental items and add them to your wishlist! Once that's done notify us with your list, we will send over our rental contract with list of all rental items along with a credit card authorization form, we require a 50% deposit before the rental is finalized. The remainder of payment is due the day of pick up or 5 pm the day prior for deliveries. If you are renting any of our furniture within 30 days of your event or under $150 we require payment in full at time of booking.
It depends on what you are renting;
Picnics:
standard picnic rentals are 2.5 hr rentals with a maximum of 5 hr rental. we deliver, set up and pick up picnics.
Self pick up:
Furniture rentals are (4) days. We allow pick up two days prior to event and return the day after event. Pick up/drop off times must be scheduled and agreed upon in advanced as we don't have warehouse hours. All furniture rentals must be picked up in a covered vehicle; proper protection and stabilizing equipment must be shown by customer to allow for pick up.
Deliveries:
We deliver our furniture rentals with a minimum order of $650 (not including delivery fee, setup, styling or damage fees) up to 45 mins of 75104 zip code. Delivery fees are determined by size of order, time it takes to prepare items for delivery, cost of fuel, size of vehicle needed & effort required by staff to unload and reload rental items. All rental items will need to be packed and ready to go for pick up in an area freely accessible to our staff at agreed upon time of pick up. Any pick up needed after 9pm will incur an additional $250 after hours charge. If rental items are not ready for pick up at agreed upon time additional charge of $50 will be incurred at 15 min increments.
Yes. For self pick up we do require a credit card on file to secure the order that will be charged and then credited once rentals are returned.
All orders are charged a non-refundable 8% damage/cleaning fee that should cover any/most damage and cleaning costs. In the case of irreversible damage small items will be charged at 3 to 5 times the replacement cost, for furniture the client will be charged at full replacement cost plus time lost in rental revenue until item is back in inventory.
No. Event setup at location is billed as separate fee from delivery. Our styling fee is billed at 20% to 30% of rental subtotal depending on size of rental. Styling must be booked at time of initial rental.
You should always have a plan in place for bad weather. Our items should not be outside in the rain for any amount of time. If there is damage our full damage policy will be in effect.